Privacy Policy
Last updated: January 2025
Summary: We collect only what we need to provide our services, we never sell your data, and you have full control over your information. We comply with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Music Launch ("we", "us", "our") is operated by Gareth Malna, a sole trader based in England.
Contact details:
- Email: hello@musiclaunch.co.uk
- Address: 7 Gay Street, Bath, BA1 2PH
We are the data controller for the personal information we collect through our website and services.
2. What Information We Collect
Information you provide directly:
- Contact information: Name, email address, phone number when you book a discovery call or contact us
- Business information: Details about your music teaching business, including student numbers, pricing, and location
- Account information: Login credentials if you use our platform
- Communications: Records of correspondence when you contact us
Information collected automatically:
- Technical data: IP address, browser type, device information
- Usage data: Pages visited, time spent on site, referral source
- Cookie data: See our Cookie section below
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide our services and fulfil our contract with you | Contract |
| To respond to enquiries and schedule discovery calls | Legitimate interest |
| To send service-related communications | Contract |
| To send marketing communications (with consent) | Consent |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
4. Who We Share Your Information With
We may share your information with:
- Service providers: Including HubSpot (CRM and scheduling), Meta (Facebook/Instagram advertising), Google (analytics), and web hosting providers
- Professional advisers: Lawyers, accountants, and insurers where necessary
- Law enforcement: When required by law or to protect our rights
We never sell your personal information to third parties.
5. International Transfers
Some of our service providers are based outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK Information Commissioner
- Transfers to countries with adequate data protection laws
6. How Long We Keep Your Information
- Enquiry data: 2 years from last contact if you don't become a customer
- Customer data: Duration of our relationship plus 7 years for legal and tax purposes
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months
7. Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request we limit how we use your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw consent: Where we rely on consent, withdraw it at any time
To exercise any of these rights, contact us at hello@musiclaunch.co.uk. We will respond within one month.
8. Cookies
We use cookies and similar technologies on our website:
Essential cookies
Required for the website to function. Cannot be disabled.
Analytics cookies
Help us understand how visitors use our site. We use Google Analytics with IP anonymisation enabled.
Marketing cookies
Used to deliver relevant advertisements and track campaign effectiveness. Includes Meta Pixel for Facebook/Instagram advertising.
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS)
- Secure password requirements
- Limited access to personal data on a need-to-know basis
- Regular security reviews
10. Children's Privacy
Our services are designed for adult music teachers. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website. The "last updated" date at the top shows when this policy was last revised.
12. Complaints
If you have concerns about how we handle your data, please contact us first at hello@musiclaunch.co.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
13. Contact Us
For any questions about this privacy policy or our data practices:
- Email: hello@musiclaunch.co.uk